Kisah refund tiket KTMB lagik

Masuk ni dah dua kali aku terkena dengan KTMB ... first was last yer, mase pegi Singapore ... train dari Woodlands ke KL Sentral kensel sebab ade derailment somewhere dekat Johor .. it took them 3 months utk refund balik tiket aku ... lame ok ... but to be on the positive side, aku pk lame sebab aku pakai debit card mase beli, so maybe takes some time utk refund balik masuk bank account aku ... ok that's fine ... 

And this time, diorang kenselkan plak first class coach which i was supposed to be in it and gantikan dengan normal sleeper coach ... i dun have much complaint about the sleeper coach sebab aku suka je coach tempat tido tu... tapi yg aku nak komplen is kali ni information sangat tak lengkap given to the passenger  ... kisah berlaku bulan Feb haritu .. aku nak balik kg, turun kat Pasir Mas .. pastu aku dah lame bercita2 nak merase naik first class coach ni kan.. nampak kat gambar mcm best ... kebetulan seat masih available, so aku pun beli dengan tak pk panjang ... mcm berbaloi la jugak kan 14 hours journey naik first class ... bile lagik nak merase kan ... okeh came the travel day, tengah2 aku dok tunggu nak naik train kat KL sentral tu, tetiba je ade announcement ckp first class train terpaksa dikenselkan dari trip yg aku nak naik tu due to mechanical difficulties ... and passenger akan ditukar ke normal sleeper coach .. sape yg tak nak proceed, boleh mintak full refund kat kaunter KTMB kat KL sentral tu... sape2 yg nak proceed, boleh mintak refund bile dah sampai dekat station yg nak turun nanti ... aku pun proceed jer la sebab balik kg semata2 parents aku wat kenduri kendara ... sampai kat Pasir Mas, terus aku isi refund form segala and pacik yg jaga kaunter tu cakap diorang akan refund within 2 months ... orait.. noted pacik ... pejam celik pejam celik, 2 bulan sudah lepas, refundnye tak nampak kelibat lagik ... aku pun hantar email kat KTMB bertanye pasal refund ni, and korang tau tak ape yg diorang reply ??? Diorang kate it will take them 6 months to refund back my money !!! 6 MONTHS???? Weeiii kejadahnye sampai setengah tahun nak refund nih?? Alasan dorang sebab aku beli pakai credit card ... banyak process nak kene go throughhh... ampehhh sangat kannn.... dulu aku pakai debit card, ingatkan refund delayed due to that... so that's why aku pakai cc plak kali nih.. alih2 camni plak cerita ... hadeiii KTMB please laa... tolong la buat sesuatu dengan korang punye after sales service nih... customer satisfaction tu penting wooo..cemane la korang buat bisnes berpuluh2 tahun tapi service masih ditahap lame nihh... skang semua dah dihujung jari, please la jgn buat alasan mcm kite masih in the 90's 

Walaupun kecewa tak dapat merase first class, tapi berselera je aku dinner kfc dlm train

Sungai kelantan rasenye ni... luas semacam jer